Menu
Reply
  • 5
  • 0
  • 0
haggis88
Joining in
129 Views
Message 1 of 6
Flag for a moderator

More Roaming Woes

No data connection here in the Czech republic but calls and texts working

Have checked APN settings, account settings (all correct) and tried every available operator

What's the deal?

0 Kudos
Reply
  • 6.98K
  • 352
  • 541
Forum Team (Retired) Rich_B
Forum Team (Retired)
98 Views
Message 2 of 6
Flag for a moderator

Re: More Roaming Woes

Hi haggis88,

 

Thanks for posting.

 

I've managed to locate your account and am currently working towards a resolution. Stand by for further updates.

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

0 Kudos
Reply
  • 6.98K
  • 352
  • 541
Forum Team (Retired) Rich_B
Forum Team (Retired)
92 Views
Message 3 of 6
Flag for a moderator
Helpful Answer

Re: More Roaming Woes

Hi haggis88,

 

Thanks for your patience.

 

I've fixed the setting discrepancy that was causing this so I'd like you to now restart the handset to complete this your end.

 

To use your mobile data abroad then you need to make sure data roaming is active on the handset itself as well as having the correct APN settings. The basic instructions for doing this can be found here.

 

Has this worked?

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

0 Kudos
Reply
  • 5
  • 0
  • 0
haggis88
Joining in
82 Views
Message 4 of 6
Flag for a moderator

Re: More Roaming Woes

Thanks Rich working now...what did you have to do?

0 Kudos
Reply
  • 6.98K
  • 352
  • 541
Forum Team (Retired) Rich_B
Forum Team (Retired)
78 Views
Message 5 of 6
Flag for a moderator

Re: More Roaming Woes

When checking the live network (EE's side) it actually showed incorrect SIM settings so this explains why you've never been able to get it to work.


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

0 Kudos
Reply
  • 6
  • 1
  • 0
Capvermell
Tuning in
65 Views
Message 6 of 6
Flag for a moderator
Helpful Answer

Re: More Roaming Woes

But this problem seems to hit a huge number of your customers because all the SIM setup work is presumably done by staff in the Philippines and unfortunately a distressingly high percentage of those staff seem to have very little interest in or clue about what they are doing.

But anyway they shouldn't be able to make this kind of mistake in the first place as the settings should be set automatically the same by a well paid IT worker in the UK who knows what they are doing and then simply replicated by computer transfer to each customer for identical phone models.

Your customers are constantly hit with no data when they visit a new country and yet still Virgin Mobile does not get on top of and permanently fix the prioblem.

0 Kudos
Reply