Virgin Media Community

[lynpc5798]

Am in Mexico and have roaming on and international calls barred but my phone, a Sony Xperia XA1 is not connecting with any networks here.... Please advise??!!

[Rich_B]

Hi lynpc5798,

Welcome to the community and thanks for posting. Sorry to hear you're not able to connect to a network in Mexico.

International Call Barring needs to be set to OFF. If you're still having issues then please answer the following questions:-

Have you restarted the handset since landing?

Have you performed a manual network search?

To do this follow these steps:-

Settings > More > Mobile networks > network operators

Look forward to your reply.

Thanks