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Mobile out

richard_potting
Joining in

Hi, mobile signal out in My area. I know it is localised as it works out and about.

I'm wth virgin (an EE sim) and finding it hard to complain.

1 ACCEPTED SOLUTION

Accepted Solutions

I am sorry @richard_potting .  Do you mean a complaint?  Or do you mean you wish to register loss of service?  

Regards

 

Lee_R

See where this Helpful Answer was posted

7 REPLIES 7

enlli
Very Insightful Person
Very Insightful Person

Virgin use their own proprietary SIM cards which can be switch from using EE to Vodafone. (Everyone will be Vodafone soon)

They have no influence over the physical network and reporting it to Virgin will do little as the networks own systems let them know of outages.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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richard_potting
Joining in

Can I report fault to EE?

Hi richard_potting thanks for posting and welcome to our community.

Sorry to hear you're not receiving a signal in your area.  If your SIM is on EE network have you checked here?  You would need to select 'check status'.  

Regards

 

Lee_R

Hi, thanks for reply.

Looks like that would be helpful but won't let me submit my form as I'm not an EE customer -don't have EEmobile number.

 

 

I am sorry @richard_potting .  Do you mean a complaint?  Or do you mean you wish to register loss of service?  

Regards

 

Lee_R

I would like to report lack of service.

Thanks for confirming richard_potting.

I will send you a private message. 

Regards

 

Lee_R