on 08-01-2022 16:17
Hi, mobile signal out in My area. I know it is localised as it works out and about.
I'm wth virgin (an EE sim) and finding it hard to complain.
Answered! Go to Answer
on 09-01-2022 09:43
I am sorry @richard_potting . Do you mean a complaint? Or do you mean you wish to register loss of service?
Regards
Lee_R
on 08-01-2022 16:26
Virgin use their own proprietary SIM cards which can be switch from using EE to Vodafone. (Everyone will be Vodafone soon)
They have no influence over the physical network and reporting it to Virgin will do little as the networks own systems let them know of outages.
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on 08-01-2022 16:31
Can I report fault to EE?
on 09-01-2022 08:55
Hi richard_potting thanks for posting and welcome to our community.
Sorry to hear you're not receiving a signal in your area. If your SIM is on EE network have you checked here? You would need to select 'check status'.
Regards
Lee_R
on 09-01-2022 09:32
Hi, thanks for reply.
Looks like that would be helpful but won't let me submit my form as I'm not an EE customer -don't have EEmobile number.
on 09-01-2022 09:43
I am sorry @richard_potting . Do you mean a complaint? Or do you mean you wish to register loss of service?
Regards
Lee_R
on 09-01-2022 16:30
I would like to report lack of service.
on 09-01-2022 16:39
Thanks for confirming richard_potting.
I will send you a private message.
Regards
Lee_R