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Drummmer
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Mobile not working in Portugal

Hello

My wife's mobile line does not work since we're in Portugal. We tried different phones, no data, no calls.

What should we do?

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paulchambers061
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Re: Mobile not working in Portugal

Is roaming switched on and international call barring switched off, on her online account?

Did you get a welcome to Portugal text on arrival?

If yes to both of those, try connecting manually to all of the networks. 

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Drummmer
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Re: Mobile not working in Portugal

Hello

Thanks for your reply.

Everything is switched on, but she never got the welcome to Portugal text.

What can we do?


@paulchambers061 wrote:

Is roaming switched on and international call barring switched off, on her online account?

Did you get a welcome to Portugal text on arrival?

If yes to both of those, try connecting manually to all of the networks. 

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paulchambers061
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Re: Mobile not working in Portugal

Best to wait here for a vm moderator who will respond (hopefully) soon. 

In the meantime, you can try the manual network connect I suggested. Maybe put the phone in/out of flight mode first. 

Suspect vm will need to reset roaming from their side though. 

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Forum Team
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Re: Mobile not working in Portugal

Hi Drummmer,

 

Thank you for your post. I'm sorry to hear this. 

 

I will private message you to look into this. 

 

^Martin

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