Mobile network showing O2 UK

[rahmm460]

Hello, I've been with Virgin Mobile for 2 years now and today I've noticed my mobile network showing as O2 UK instead of Virgin and I'm no longer getting a 5G connection, only 4G. Does anyone know what going on? 

[Morbeous]

Shows I have good 4G coverage which is not true as the signal drops all the time. I have a 5G phone I was happy with 5G coverage. Now I’m stuck with O2 whom only have about 50% 5G coverage in the UK. 
Spoke to customer services and told them they have gone backwards with their mobile coverage and that I will be charging to a different mobile supplier. 

[Tom_W1]

Hi @Morbeous, thanks for your reply.

We will always do our best to work with O2 on any coverage issues so we'll feed this back, but we're sorry you feel this way - your concerns have been passed on.

Many thanks