I have been sent a new mobile sim, as part of my virgin media package. As usual nothing is easy with Virgin Media. I try to register and it asks for my mother maiden name, which it does not accept (which I understand is a common problem with the set up, as you allocate a default password to existing customers from virgin media - but do not tell them what it is).
The password reset does not work and the call centre is either shut or does not answer. I appreciate this impact of COVID, however most other companies have now started their call centre again or have a technology self service.