on 09-01-2022 00:11
I have an oomph unlimited sim as part of my package. I have been using it for 11 months with no issue.
Earlier this week my sim stopped working and I could only make calls or send messages when connected to my home WiFi. I did an online chat which took me 2 hours and after trying some things the 2 advisors I was messaging i was advised that a new sim would be sent already activated.
I received that sim today but my data still doesn't work and I am unable to connect to a network.
I have gone to settings and tried to set the network manually and automatically but I keep getting an error msg.
Does anyone know what else I can try to get my sim and data working??
[MOD EDIT: Subject title changed for clarity]
on 09-01-2022 09:22
Hi Kully28
Thanks for posting and welcome to the community.
Have you tried to activate the new SIM?
Kind regards,
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on 09-01-2022 09:57
Hi
This may be a stupid question so apologies but how do I activate the sim?
I was told that the sim would already be activated. When I put it into my phone it didn't even ask me for a pin as the booklet with the sim advised.
on 09-01-2022 10:00
Good morning, thanks for coming back to me. I shall send you a PM now to help further 🙂
Kind regards,
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on 10-01-2022 10:32
My issue is has not been resolved. I cannot connect to the virgin network manually or automatically I get an error msg.
I also keep getting sim refresh pop up every now and then on my screen.
The new sim I have received has not rectified any issues and I have now been unable to use my phone since last Tuesday when this all started.
At times I can connect to my virgin WiFi and my phone works but this is no good for when I am out of the house at work and need to contact anyone.
Is there anything else I can try. I have reset my phone. Turned it on and off. I was told the sim was already activated but it is still not working. I received a text from virgin media when I entered the new sim into my phone advising I would receive further texts but nothing has come through. Surely this must be an issue with virgin media as I have had no issues since using the sim in my phone for the last year and it works when connected to my WiFi connection.
Please help
on 10-01-2022 10:50
Good morning. I am sorry it's not working. What make and model of handset are you using? Do you have another phone to test the SIM in?
Kind regards
John
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on 10-01-2022 11:49
I am using a Samsung Galaxy S9. I do not have another phone to try the sim in.
on 10-01-2022 12:23
Thanks. Please can you do a reset;
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on 10-01-2022 13:40
Hi
I did all of this this I did the online chat with an advisor from Virgin last week and and decided to send me a new sim. If someone calls my number it rings on their end but I don't receive a call.
The only way I can make and receive calls and texts is when I connect to the home WiFi.
on 10-01-2022 14:14
Just a thought.... do you have Vodafone Coverage where you are you may have you may have changed networks
Check here.
https://www.vodafone.co.uk/network/status-checker
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