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Mobile data used when data roam switched off

I’m having issues with my data plan depleting even tho I’ve now switched off mobile data on my phone! Is this a common problem??

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Re: Mobile data used when data roam switched off

There's 2 aspects of turning data off - one where it isn't allowed to be used if WiFi is weak or drops out or another is them switching it off completely. Which aspect did you go for on the handset? 

 

It wouldn't be possible for it to be depleting without it being used on the SIM in question.

 

Thanks, Emily.

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Re: Mobile data used when data roam switched off

They are both off!

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Re: Mobile data used when data roam switched off

Have you had it on at all since the refresh date? As the SIM wouldn't deplete the amount by mistake as far as we're aware. 

 

Thanks, Emily.

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Re: Mobile data used when data roam switched off

I’ve turned it on a couple of times when out away from WiFi  to do things but then turn it off again for the reason of checking the useage. The date time stamps on my useage chart are sometimes very late at night when I’m at home so I know it’s not switched on!

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Re: Mobile data used when data roam switched off

Thanks for confirming it does sound quite odd, we're not sure of anything on our end that would use data when you've switched it fully off.

 

Have you double checked in the handset settings that there's nothing which may be switching this back on at the times you've seen?

 

Thanks, Emily.

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Re: Mobile data used when data roam switched off

Not sure how I would check if something was switching it back on.. I’ve just checked my data useage and again last night it has useage on the hour every hour from midnight! 
it’s frustrating as I’ve not had this issue before it’s only since I’ve switched to virgin and changed my handset to a iPhone se 2020!

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Message 8 of 9
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Re: Mobile data used when data roam switched off

You need to check your cellular data usage on your phone. You can see  a breakdown by application. That should pinpoint any rogue applications.

Once you have zero everything then keep an eye out the next day.

Also double check WiFi Assist is off as it will kick in during long periods of none use.

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Message 9 of 9
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Re: Mobile data used when data roam switched off

As the SIM automatically updates this information the data must have been turned on around that time.

 

Thanks, Emily.

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