on 10-07-2021 18:46
Hi I travelled through a blindspot today and my data stopped and will not restart.
Any help will be appreciated
on 12-07-2021 08:30
Good morning @AlexG58,
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your mobile data.
As a few days have passed since your post, how are things looking? Have you managed to get your data up and running again?
Kind regards,
Zak_M
on 12-07-2021 18:45
Hi Zak_M, I called Virgin and they ran through certain things to do and none worked.
The concensus is I need a new SIM which is on it's way to me.
Thank you.
on 12-07-2021 18:49
Thanks for keeping us updated AlexG58, hopefully the new SIM will resolve things for you. Please continue to keep us posted we'd like to hear it's sorted.
Tom
on 18-07-2021 17:00
Hi Tom_F, new SIM arrived within 2 days and working ok.
on 18-07-2021 17:13
Thanks for the update @AlexG58 and glad to hear that the new sim card has resolved your issues.
Please let us know if you have any further issues.
Regards,
Steven_L