I took my contract out over a year ago and have never been able to pick up a signal for data, I struggle to receive calls or texts although virgin coverage claims to be brilliant, I'm paying a lot for my services and I cant even use them, I want to cancel my contract and I've been made aware due to the services issues it's possible to be able to cancel without a cancellation fee etc which I have looked into.. How can I cancel the services without having all the grief and being persuaded to stay?
Looking into the coverage for your area, the 2G signal is reported as excellent which is what would generally be used for calls and texts, however the 3G is 'Low' so you would expect there to be a very limited data service if any (as you've reported).
As you say in your first message this was from when you first got the handset, it is unlikely we would allow you to be released from the contract at this point (as this is what the 14 day cooling off period is for), however it's certainly a conversation you can have with our disconnection team on 789 / 0345 600 0789 to see what we can do.
I have noticed that the 4G signal is stronger than the 3G though (although not by a massive amount), suggesting that you may get better performance with a 4G service.
We launched 4G on Virgin Media towards the end of last year. Does you current handset support 4G? (I can check if you let me know your model number if you're not sure) and have you chatted with the team to see if we can switch you to a 4G plan free of charge?
This is certainly worth looking into before you made a decision to leave us.
Thanks. As I said, I'm new here. What's an OP? I'm guessing Original Poster or similar? If that's the answer, fair enough. Queensally81 obviously does agree that it's Solved. He/she just didn't say so on here. My experience with a recent problem I had, was excellent and very grateful I was too, but I said so on here. I just thought everone did.