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CParr
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Mobile data roaming/internet/wifi not working in Germany

Arrived in Germany yesterday and have no data roaming, internet or wifi access.  Have done numerous checks to network options and APN reset.  Wondering if the roaming facility is actually turned on (by Virgin?) So frustrating, would be grateful for advice or assistance to get this working. 

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Re: Mobile data roaming/internet/wifi not working in Germany

Hello CParr

 

Welcome to our community forum pages and thank you for your post.

 

Sorry to hear that you are having difficulties with your mobile services in Germany.

 

We can take a look at your account here and check that data roaming has been activated.

 

If you'd like us to do this please let us know. We can then send you a private message and take things from there.

 

We look forward to hearing back from you shortly. 

David_Pn
Forum Team

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CParr
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Re: Mobile data roaming/internet/wifi not working in Germany

Hi David - yes, please.  Many thanks!

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CParr
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Re: Mobile data roaming/internet/wifi not working in Germany

Hi David,
 
I've not heard back from Virgin Media via private messaging.  Have you been able to check whether my roaming is activated? Many thanks
 
 
 
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