Virgin Media Community

[cabinloop]

Hello,

My son has a Samsung galaxy s10e and the mobile data has not worked for over 12 months.

I have tried everything I've seen on here - manually added the apn settings, even tried loads of different ones I found online - none work. I've sent the text with the word all and received a text back with the settings, that didn't work either.

Virgin even sent a new SIM card but even that hasn't worked. I don't know what to do, trying to convey any of this over the phone to the robots that answer the phone is painful.

Any ideas appreciated.

[enlli]

Very hard to say at a distance.

Silly question but is mobile data turned on in the settings?  Settings》Connections 》Data Usage. There is a slider there which can easily be turned off.

[cabinloop]

Hi,

Yes, I've checked that is definitely set to on.

[Gareth_L]

Hello cabinloop

Sorry to hear about this data issue 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L