on 20-11-2021 09:03
I have a Samsung S21 Ultra which is 5g enabled. However, everytime I connect to a 5g network - so when the 5g logo shows at top right of the screen - I stop being able to connect to the Internet using mobile data.
If I change my connection settings to not use 5g, and connect to 4g or lower instead, it starts working again. So it's only when I'm connected to 5g it stops working.
Is anyone else having this issue? Is there a fix other than just telling my phone not to connect to 5g ever?
Answered! Go to Answer
on 10-01-2022 18:48
Thanks for confirming what handset you are using.
Would you be able to provide 5 examples of this issue occurring so we can pass this onto the team investigating please?
They will need to know the following per example:
Regards
Nathan
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on 10-01-2022 23:37
Record of travels and monitoring this year, experienced this issue from time I switched to virgin over three months ago.
Will provide future updates, days and times as requested
Reporting most recent travels. But can confirm I have experienced the same issue No Data in the same 5g Zones listed below | |||||||
Outgoing Journey Location | Time | Location 5g Not Working | 5g connection | Return Journey Location | Time | ||
Monday Jan 3, 2022 | Manchester Piccadilly Gardens, Market St Tram Station, traveling to Poynton | 11:45 AM | Stops working on approach to Market St Tram station in Piccadilly Gardens | 5g connection no data | Ditto | 2:45 PM | 5g connection no data |
Manchester Piccadilly Train Station | 11:55 AM | 5g connection no data | Ditto | 2:55 PM | 5g connection no data | ||
Crumpsall Tram station/ Cheetham Hill Tesco Store | 3:30 PM | 5g connection no data | |||||
Wednesday 5, 2022 | See post for Wednesday in this thread | ||||||
Thursday Jan 6, 2022 | Abraham Moss Via Crumpsall traveling to Radcliffe on the Tram | 10:30 AM | Connected 5g at Abraham Moss, No data or internet passing through Crumpsall. Ok, after passing Crumpsall, 4g, from Prestwich | Getting off a Crumpsall, connected 5g, no data. Walking to Tesco, 300 yds, still no data cannot use Tesco+ payment app | |||
Friday Jan 7, 2022 | Manchester Piccadilly Gardens, Market St Tram Station, traveling to East Didsbury | 10:30 AM | 5g connection no data | Ditto | |||
Saturday 8, 2022 | Pollard Street Manchester, | 1:00pm | Connected 5g, No data or internet | ||||
Monday Jan 10, 2022 | Manchester Piccadilly Gardens, Market St Tram Station, traveling to Altringham | 11:00 AM | 5g connection no data | Ditto | |||
Most 5g zones in and around Manchester work fine, except, Piccadilly Gardens, Piccadilly Train station, St Peters Square | In these areas connected to 5g, no data. | ||||||
Central Crumpsall, and Cheetham Hill | |||||||
on 11-01-2022 15:15
Hi there, thanks for coming back to us with these examples.
Are you having issues outside of Manchester at all or just in and around Manchester?
Kind regards,
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on 11-01-2022 15:59
Most 5g Zones around Manchester are fine.
Main problem 5g zones, getting no data or internet whilst connected to 5g - In or around Market Street tram station, which is in Piccadilly Gardens M1 1LY, Piccadilly Train Station. M60 7RA (which is 500 yards from Piccadilly Gardens) and Crumpsall Tram Station, Station Road, Crumpsall Manchester M8 5EA.
Other 5g zones, have been fine, whilst traveling in and around Manchester and regularly checking and monitoring connection to masts. However, whilst connected to 5g and traveling into those locations particularly M1 1LY, (which has been an issue for over 3 months) I loose data and internet. as soon as I'm out of range of those locations 5g works fine again. Same problem in and around Crumpsall.
At these locations, getting no fix to a mast when connected to 5g, hence no data or internet, hope that makes sense
on 12-01-2022 11:19
Thanks for coming back to us. This has been reported to the network for you.
Best,
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on 14-01-2022 16:58
Another user here with the same problem…. Around Piccadilly gardens and canal street no data services when connected to 5G (iPhone13). It’s been like this for the past 3 or so months at least. When in these areas, the only way to get data/internet services is to manually force the phone to use 4g.
on 14-01-2022 16:59
Note… im talking about Manchester here
on 14-01-2022 17:21
Hey @Brookesyboy
Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you're having with your mobile data connection.
I will get this looked into by our mobile team, is this issue happening at certain times of the day or is it happening all the times that you have been there?
Are you able to use the 5G connection in other areas without any issues?
Regards,
Steven_L
on 14-01-2022 19:32
It’s all the time and has been like that for months.. exactly the same as the Original Poster. My 5G works in other areas… it’s like there’s a black spot over central Manchester
on 17-01-2022 08:43
I'm so sorry to hear this @Brookesyboy
Are you able to provide a log with dates, times and locations of when the 5G has failed?
If so let me know and I will send you a PM so we can log these with the IT teams to take a closer look.
Thank you.