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Raju_C
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Message 11 of 14
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Re: Mobile data not working abroad

Yeah, I've tried all the troubleshooting.

My sim card is red, so I think it is one of the older ones

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Forum Team
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Message 12 of 14
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Re: Mobile data not working abroad

Hi, Raju_C.

 

Thank  you for responding to community forum.

 

We are more glad to look into this for you. The new sim card is the colored  purple.

To troubleshoot you sim you can check here.

 

Have you spoken with our support about this? For security of your account status, which we cannot place on the public space. Get help from our mobile team on  +44753 301 6422.

 

We can send a replacement sim, we just need to confirm some details first.

 

Jean_F

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Raju_C
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Message 13 of 14
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Re: Mobile data not working abroad

Sorry, I'm not sure you're understanding the problem.

Coverage is fine in the UK, therefore none of these troubleshooting steps will help me. 

The problem is with using my data abroad.

Which details do you need to confirm in order to provide me with a new sim, and how sure are you that this will fix the issue?

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Forum Team
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Message 14 of 14
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Re: Mobile data not working abroad

Hey Raju_C, 

Sorry you're still having this order. 

I'm keen to get this sorted for you so I'll pop you a personal message and we'll take it from there. 

Keep an eye out for it 🙂 

Emma_C - Forum Team
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