Yeah, I've tried all the troubleshooting.
My sim card is red, so I think it is one of the older ones
Thank you for responding to community forum.
We are more glad to look into this for you. The new sim card is the colored purple.
To troubleshoot you sim you can check here.
Have you spoken with our support about this? For security of your account status, which we cannot place on the public space. Get help from our mobile team on +44753 301 6422.
We can send a replacement sim, we just need to confirm some details first.
Sorry, I'm not sure you're understanding the problem.
Coverage is fine in the UK, therefore none of these troubleshooting steps will help me.
The problem is with using my data abroad.
Which details do you need to confirm in order to provide me with a new sim, and how sure are you that this will fix the issue?
Sorry you're still having this order.
I'm keen to get this sorted for you so I'll pop you a personal message and we'll take it from there.
Keep an eye out for it 🙂