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sueeldridge
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Message 31 of 57
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Re: Mobile data issues and overcharging

quite agree. its like banging your head against a wall. they just keep denying theres a problem.  is there an ombudsman do you know ?? i think this needs investigating and Virgin clearly not interested .  

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horses72
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Message 32 of 57
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Re: Mobile data issues and overcharging

I agree entirely they took 42 pounds From me they must be wanting to add to their already riches because there seems like theres lots and lots of people with this Same problem with virgin why are they so greedy and in denial  its obvious theres this problem its about time someone did something

please let us know if theres an oddbudsman if anyone knows please post here

 

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paulchambers061
Problem sorter
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Message 33 of 57
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Re: Mobile data issues and overcharging

it's all on here http://store.virginmedia.com/the-legal-stuff/our-codes-of-practice.html

under the complaint resolution section. cisas

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horses72
On our wavelength
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Message 34 of 57
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Re: Mobile data issues and overcharging

My son and i already made a complaint in januarybut nobody ever got back to us

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scooterbhoy
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Message 35 of 57
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Re: Mobile data issues and overcharging

just been ripped of by virgin mobile also, to the tune of £130 for my 12 year olds data bill .have been charged data while he has been lying sleeping all night and at school all day ,was with o2 last year and never had this problem and to think that i shouted at him and accusing him in the the wrong ,its a total disgrace and i just wonder how many families yous have put threw this and as for customer services maybe you should start paying british workers for british jobs and we can speak to people who understand the problems we are having

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Danrob
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Message 36 of 57
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Re: Mobile data issues and overcharging

Im having the same issues, called virgin over a year ago to increase my data cos i was incurring charges, but still incurring charges a year later everytime i speak to an advisor they tell me that its normal to use data while at home and connected to wifi?? Am i right in thinking they are wrong and i shouldnt be using both?  

Thanks dan 

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Rosie22
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Message 37 of 57
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Re: Mobile data issues and overcharging

Hi Dan, yes, you’re correct - this is false information and basically a fob-off from Virgin Mobile. I’d advise you to escalate this complaint as I’ve had to. I’ve also included a print out of all threads on this forum relating to the excess/unfair/stolen data charges and I’ve sent these with my complaint  to CISAS, I’m really hoping that they will force Virgin to investigate as this is just ridiculous! 

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linkstatic71
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Message 38 of 57
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Re: Mobile data issues and overcharging

Seems not everyone reading off the same song sheet!! is this a final acknowledgement there is an issueUntitled.jpg

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Forum Team (Retired) Terri_P
Forum Team (Retired)
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Message 39 of 57
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Re: Mobile data issues and overcharging

Hi scooterbhoy,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are having a problem with your data charges. In order to look into this, I will need to take further details from you.

 

I will send you a private message requesting more information so that I can assist with this issue. Just click on the envelope icon at the top of this page.

 

 

 

Kind Regards,

Terri

Virgin Media Forum Team


Running out of data? Check out our top Mobile data tips


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sueeldridge
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Message 40 of 57
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Re: Mobile data issues and overcharging

Aha so they are admitting to some there is a problem . 😡

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