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Hovismon
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Mobile data has disappeared!

Hi, I changed to a Virgin mobile Sim Only deal in September last, and for the first couple of months everything was great.  However, over the last couple of months or so, I've noticed that I'm not getting any mobile data service at all when away from my home wifi.  I had good 4G, now I don't have anything.

I've checked my mobile data is switched on, Network set to automatic, there is coverage in my area. I've turned the phone off and on, but I never did anything to my phone in the first place to change any settings.

Any ideas?

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nick_london
Fibre optic
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Re: Mobile data has disappeared!

Hi

You need to call 789 and report it. It sounds to me the sim might be faulty, they can send you out a new one.

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Forum Team
Forum Team
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Re: Mobile data has disappeared!

Hi Hovismon,

 

Thanks for your post and welcome to the community 🙂

 

I am sorry for the delayed reply, and also for the signal issues you're experiencing.

 

How's things been since posting? If you need further help, please let me know 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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