on 07-01-2022 14:37
Hi somehow when I ungraded my phone awhile back it didn't add my handset load to my bill. I have been trying to find an agreement number to sign in but havnt had any luck. The help pages are just sending me in circles it's really frustrating. I just want to sort the payments out.
Answered! Go to Answer
on 07-01-2022 16:01
Hi @StephM,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear you're having a bit of trouble with your mobile billing. You would have two separate bills if you're on a Freestyle contract; one for the SIM card and services, and another for the handset. Do you recall when you took out this new upgrade?
Thanks,
on 07-01-2022 16:01
Hi @StephM,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear you're having a bit of trouble with your mobile billing. You would have two separate bills if you're on a Freestyle contract; one for the SIM card and services, and another for the handset. Do you recall when you took out this new upgrade?
Thanks,
on 07-01-2022 16:17
I can't really remember last year sometime I think
on 07-01-2022 16:20
Hi @StephM,
Have you only ever had one bill from Virgin Mobile each month since then?
Thanks,
on 07-01-2022 16:25
Yes just the one bill
on 07-01-2022 16:46
Hi @StephM,
As we don't have access to credit agreements from here, nor do we have access to make package adjustments, I would recommend contacting the team directly for further support on this.
You can reach them by calling 0345 6000 789 (or 789 from a Virgin Mobile handset). Let us know how you get on.
Thanks,