Just upgraded my phone with 2 months left on current sim only contract, because I wanted a new number had to start a new contract. Had problems completing transaction online so went onto live chat and phone was ordered and contract completed. I asked twice if the current contract would be automatically cancelled and was told it couldn’t be done on chat but to call 789. I assumed the old contract could be cancelled without me having to pay for the remaining 2 months left on it and new one would start. Rang 789 to be told I had to pay the remaining 2 months and to call again 30 days before contract ends. At no time was I told on live chat that I would have to pay any remaining months on the old contract in fact the adviser just seemed eager to get me signed up for the new phone. If I had been told would have waited another 2 months before ordering new phone. I have been a loyal customer to Virgin and feel cheated by not being told I would have to pay the remaining 2 months on my old sim only contract because I wanted a new number. I could have got my new phone and tariff cheaper with Tesco but stayed loyal to Virgin.
Hi Nathan, what I would like is to end my old contract now and not have to pay for the next two months as will be paying for a phone I’m no longer using.. That’s not going to happen as already been told after calling 789 that I have to pay it. Have been told in a previous response on here that all I had to do was request a number change which I didn’t know about. Instead I was told I had to start a new contract with the new phone because I wanted a new number.... it’s all very confusing.
At the end of the day all I wanted was an upgrade to my Alcatel basic flip phone on a sim only contract to a simple android version and due to personal reasons a new number. I expected to be able to simply switch to the new phone, have the old contract cancelled and new one start.
At no point was I asked about my current contract and that I would have to continue paying it until it ended.