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r3737t
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Mobile billing issues

debt collecting agency for bill they had told me had been written off 3 times call centre is in phillapines they must have trained them how to lie asked for manager i think they do not exist been with virgin along time for everything in the house cancelled direct debit on mobile as the way they have treated me could be classed as fraud will be canceling everything while in contract and take my chance in court or cannot beleive such a well known company have lied misled and hide behind a call centre in another country absolutly shocking

[MOD EDIT: Subject heading changed to assist community]

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Superuser
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Re: virgin disgrace

Hi r3737t,

 

Virgin Mobile do have a very large call center in the Philippines so most calls do get answered there. But not all.

Also I have found some advisors (UK or Philippines) to be more helpful than others.

My advice would be to not cancel your direct debits, that will just lead to more problems.

I understand you are frustrated but continue calling to try and sort out the matter.

If necessary end the call and redial to speak to someone else. Just remain calm and polite.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

 

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r3737t
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Re: virgin disgrace

thanks but after 5 hours phone calls i have just give up
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HackedOff2
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Re: virgin disgrace

Hi.

I have had similar problems with Virgin media. Firstly I spoke to Mohamed in Sheffield, all seemed to go well

until it came to my DD. They didn't take it, next I spoke to Marcus in Scotland, who again seemed to have it sorted

again they didn't take it and I had to pay by quick pay to keep the service going. Finally I spoke to Sahib in Gurgalon (India). Unfortunatley

he was unable to help all. I have now been able to set up my DD account, wait for further developments.

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t4237p
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Re: Mobile billing issues

I recently join with Virgin mobile from EE Mobile but some ISSUE.  They sent me 3 X SIM on 22 Dec 2017 and money taken out on 5 Jan 2018 from my Bank.  Although I did not used it.  I was using my EE Mobile on Dec 2017 and Jan 2018.  I explained to Virgin team  I phoned them on 7th Jan request the problem.  I don't need 3 x SIM and I would like to use only one SIM.  They agreed to make full refund and use 1 x SIM only.  I proved my PAC code from EE  and started to use it on 7th Jan 2018.  I never refunded and recent bill as 23 Jan 2018 still showing all 3 x SIM charge.  I rang several time over last post 3 weeks and spent good half an hours to hours. Whenever I rang them, they said your problem will be solved with 24 hrs, your refund will take 3 to 7 working days or previous adviser's tickets did not get thorough etc.  I am receiving different answer from different customer care staff. On 22 Jan 2018 my current contract mobile number set it up "pay as you" . I rang them today as 24 Jan 2018 at 1430hrs.  Hope all the problem will be solved ? Finger cross  !!  People don't wanna ring to Customer Care Team if there is NO problem.  People won't have time to hold up hours and hours. 

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