Mobile bill showing as double the usual billing amount

[Jv2]

Mobile bill showing as double my usual bill amount, phoning up virgin helpline only causes problems because they say my password is wrong despite me knowing it is correct

[Lee_R]

Hi Jv2, thanks for posting and welcome to our community.

Sorry to hear you received a higher bill than expected.  I would like to take a closer look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.
Regards

Lee_R