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Maciej82
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Mobile app not showing my balance

Hi, 

Since beginning of March my virgin mobile app doesn't show my actual balance. I've reinstalled the app with no results. Appreciate any help in this matter. Thanks

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Re: Mobile app not showing my balance

Hi Maciej82,

 

Thanks for using our Virgin Community forums to find out more on your Virgin Mobile app error. 

 

I understand we rely on our app to check up to date balances and make changes on our account.

 

Will you be able to tell me more on the discrepancies between your actual balance and what's showing on  your Virgin Mobiile App? Apart from your balance, how are the other functions of the app going?

 

Let me know so we can look into it further.

 

Regards,

 

Valerie_T

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Maciej82
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Re: Mobile app not showing my balance

Hi, 

Everything else is working fine. Just balance not showing. See pic attached.

Thanks

Maciej 82Capture+_20**:**:**:**:**:**.png

 

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Helpful Answer

Re: Mobile app not showing my balance

Hi Maciej82,

 

Thanks for the response.

 

As per checking we don't have yet any information with regards to the error that you're getting,which you cant view your actual balance. Already reported the issue that you have with your mobile app.

 

In the meantime, you can call 789 to check the balance on your mobile service.

 

Let us know how it goes.

 

 

Take Care,

 

Trisha_G