Menu
Reply
  • 2
  • 0
  • 0
Lylli
Joining in
189 Views
Message 1 of 4
Flag for a moderator

Mobile app can't authenticate SIM

Hi,

I inserted my sim un my phone and try to have access to my account through the app.

Unfortunately it doesn't recognize my sim.

Everything is working, calls, messages, on website but just the app doesn't seem to authentify my sim. I tried to reinstall, restart ect 

Any advice? 

0 Kudos
Reply
  • 2.24K
  • 70
  • 101
Forum Team
Forum Team
156 Views
Message 2 of 4
Flag for a moderator

Re: Mobile app can't authenticate SIM

Hi Lylli,

 

Welcome to the community and thank you for your post. 

 

I'm sorry to hear about this. 

 

Just to help can you confirm a couple of things for me.

 

What is the make and model of the handset? The SIM you're using is this a new contract or a replacement sim? If it is a replacement was the previous sim working? What apps are you having issues with on the handset?

 

^Martin

0 Kudos
Reply
  • 2
  • 0
  • 0
Lylli
Joining in
143 Views
Message 3 of 4
Flag for a moderator

Re: Mobile app can't authenticate SIM

Hi Martin,

 

 

Thank you for your reply.

I have a OnePlus 5 and my sim is a New contract. broadband package.

 

The sim work fine and I can make calls. Only problem is Imthe mobile app  doesn't recognise the SIM and can't "find it.

 

0 Kudos
Reply
  • 1.06K
  • 38
  • 51
Forum Team
Forum Team
108 Views
Message 4 of 4
Flag for a moderator

Re: Mobile app can't authenticate SIM

Thank you for getting back to us.

 

Would you be able to post a screenshot on here of any error messages etc. which you receive when using the APP?

 

This will be a great help.

 

Many thanks. 

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply