Mobile account access

[Jasonjamessmith]

No matter what i try i cannot create a virgin mobile account, i created a new email as customer services told me i couldnt use my virgin media one, i have ensured that the password meets the correct standard, correct number, details and still nothing,  i have got to have tried this at least 100 times now... can anyone help? 

[Vikki_M]

Hi @Jasonjamessmith

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having trying to register. 

What error message are you seeing please?

Could you send us a screen shot if possible?

Please pop back to us when you can.

[Jasonjamessmith]

 this one

[Vikki_M]

Thank you @Jasonjamessmith

Could you try registering again please using a different browser?

Please let us know how you get on.

[Jasonjamessmith]

Tried this several times, in explorer, chrome multiple devices.... 

[Jasonjamessmith]

[Vikki_M]

Okay thank you.

I will send you a private message so I can obtain some more details from you please to help get this resolved.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.