My wife and are both have contract phones and have set them up with virgin having switched our roaming on. Neither of us could use in Florida in September and complained when we got back. Checked with virgin again as we were In Cyprus for Christmas, that our phones would work ok and of course they said yes all set up. Both our phones could not make calls again. Your virgin network is hopeless and will definitely be finishing our contracts with you. Everybody else's phones were working except ours. Totally embarrassing for virgin. Thank God we could use WhatsApp ok. A very angry customer. TERRY LONG !
Welcome to the community and thanks for posting. Sorry to hear you've been unable to use your handsets abroad.
Let's break this down a little as it'll help me find what the problem was. Once I know what it is then it can be easily fixed. Could you please answer the following questions about your time in Cyprus only:-