Hi
I recently renewed my contract with Virgin, I was informed by the online chat agent that the new package removed the Sim I was using for Virgin Mobile and he would cancel it.
Today I received the following e-mail:
Your Oomph bundle has changed
Hello,
We’ve been doing some checks and spotted you’re not signed up to an Oomph bundle which means you’re no longer eligible for an Oomph SIM. We’ve now made some changes to sort this for you.
What’s changing?
We’ve moved you to [Cable Ultd data + Ultd mins] starting from [08/04/2023] costing [£24.00] a month. If you had any spending caps in place, these will stay the same. If you’d like to change your spending cap, simply sign in to your Virgin Mobile account.
If you've any questions about this change or don’t think it should have happened, please give us a call on 0345 454 1111*
Please could the admin team contact me and investigate why it wasn't cancelled and please cancel my sim, I did not agree to continue my sim account.
Thanks.
