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Boilerman
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Mobile Phone Service in Channel Islands

I am going to be visiting the Channel Islands (Jersey) in June / July of this year and am concerned that I will go through the same problems as previous year where I was unable to get any service on the island and was unable to get any help from Virgin Mobile.   Does anyone know if this issue has been resolved yet as I know it was still ongoing in August last year.

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Forum Team
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Re: Mobile Phone Service in Channel Islands

Hey Boilerman, 

 

Sorry for the issue that you had last year. As you are aware we can't guarantee a 100% signal when out of the UK, I hope that this time you do have a better experience. When was the last time roaming was made active on your account? 

 

Cheers. 

Ryan_N - Forum Team
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Boilerman
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Re: Mobile Phone Service in Channel Islands

I used my phone on France a couple of weeks ago with no issues at all regarding signal.

 

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Superuser
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Re: Mobile Phone Service in Channel Islands

See the second post in this thread for a possible solution (we know it has worked for some)

https://community.virginmedia.com/t5/Virgin-Mobile/No-roaming-in-Jersey/m-p/3837975#M126262

You will be hit with roaming charges though as Virgin do not include the Channel Isles and IOM in European roaming unlike many of their competitors

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