Mobile Phone Issue

[finlux]

Good Morning!

I have a Samsung Galaxy S20FE 5G, which I had from VM since June this year, and I have a problem I hope you can help me with.

The charging port (USB C type) is appears to be faulty. Every time I connect a cable I get a yellow triangle and the phone refuses to charge. Continually removing/inserting the cable, it eventually works, but it is very slow to charge.

At first this problem was only about once a week, but now it is every time. I have used several different cables and even used a different charger, but the problem remains.

I even bought a USB C to 3.5mm headphone jack adaptor, but that (after working OK initially) never seems to work in my phone (but works elsewhere).

I tried to book in my phone for repair on the VM website, but I cannot seem to find the option easily. Is there any way I can book my phone in here? I believe I need to reset/backup my phone which is no problem. What else do I need to do?

Many thanks in advance.

[enlli · Accepted solution]

Quite frankly I would not let Virgin's repair service anywhere near it. I say that because of the horror stories that appear on here at regular intervals.

Deal with Samsung directly.

https://www.samsung.com/uk/support/repair/

[finlux]

Many thanks for replying. 

It is just as well you did, VM doesn't seem to be bothered (as usual)!

My only query is: Am I OK to go directly to Samsung, or do I "officially" need to go through VM?

[enlli]

No you can go direct to Samsung. A friend did last year with his S20. 

They will look after them for 2 years from purchase 

[Lee_R]

Hi @finlux thanks for posting and welcome back to our community.

I am sorry to hear that you've not had any progress arranging a fix of your handset via ourselves.  Have you decided to directly to the manufacturer? 

Regards

Lee_R

[finlux]

Hi Lee

Thanks for the response. I haven't done anything as yet, work commitments have put a stop to that! Although I'm off today & tomorrow....

I have had my phone on charge since 5am this morning at 38%. It took until 8.30am to reach 100%. Every time I plug in the cable, I get the yellow triangle and I need to fiddle with it to get it to charge, but it is SLOW!!

It works perfectly in every other way.

[finlux]

Well, I am having no luck with Samsung themselves. @enlli 

Following the link, it appears that the repair service they are offering is a paid for service. I cannot see any options for warranty claims.

@Lee_R - please can you advise on the correct procedure for returning my phone or the exact link on the website (as I cannot seem to find it!)

[enlli]

I would call Samsung. I know they do warranty repairs. As I say a friend of mine had his 6 month old phone with a blank screen repaired by them at no charge.

[finlux]

Thanks, @enlli

I saw your post after I tried again on the Samsung website. I found an option to chat.

Long story short, Samsung are collecting my phone for a repair on Friday.

Thanks for your help, and VM thanks for nothing. 😠