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amf2
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Mobile App Issue

I have a sony xperia Z3 Model D6653. I have tried to install the Virgin Media mobile app to allow me to track my mobile account.

When trying to install from the google play website it indicates that the app is incompatible with my device.

I previously had a Sony Xperia Z3 Compact and the app installed ok on that phone.

It would be much appreciated if anybody has any suggestions or solutions for this issue.

Thank you.

 

 

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Moderator
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Re: Mobile App Issue

Hi there, welcome to our forums.

 

I'm sorry to hear you have not been able to have this downloaded.

 

What software is currently being used on your handset?

 

Thanks

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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amf2
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Re: Mobile App Issue

Hi Nathan,

                the software that is currently on my mobile phone is:-

Android Version - 4.4.4

Kernel Version - 3.4.0-perf-g0961cdf BuildUser@BuildHost #1 Tue Aug 19 19:48 2014

Build number - 23.0.A.2.93

 

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teabag
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Re: Mobile App Issue

You may find the app only works with Android 5 or above, it does not actually specify - but most of the Virgin apps require Android 5.

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paulchambers061
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Re: Mobile App Issue

I wouldn't be surprised if the virgin mobile app is android 5 and above. The my virgin media app is.

Your phone can go up to android version 6 marshmallow btw.

Oops crossed streams with teabag's answer... 

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