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Migration to o2

suechapman
Dialled in

Has anyone on here been successfully migrated over to o2 and if so been abroad yet and does roaming work OK 

As I was told it will take 30 days to finish migration from the date given and phone may not work abroad till this 30 days is up 

What's annoying is that no where on the site says anything about it taking 30 days to fully migrate

1 REPLY 1

Kath_F
Forum Team
Forum Team

Hi suechapman, 

Thanks for taking the time to post about your concerns again in the Community.

As I mentioned in my message to you yesterday, the 30 days is where we put a soft lock on the account to prevent changes being made so we can successfully migrate you over. This doesn't stop the service from working however in order for us to confirm whether or not your dad will have a service for definite, we would need to access the account. 

Please either get your Dad to create his own Forum ID and pop me a message so I can help him or he can ring 789 / 0345 600 0789 and the team there will be able to give him a definitive answer. 

You can also find lots of helpful information regarding the migration here

Many thanks, 

Kath_F
Forum Team

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