Menu
Reply
Highlighted
  • 49
  • 0
  • 5
pbarrett
On our wavelength
149 Views
Message 11 of 18
Flag for a moderator

Re: MMS not working on Samsung J5 2017

Yeah. Thank you for that. Did that a few times and have them stored with various options as well.

its a mystery, but I was in SMS contact with them earlier on my number, which is one number out from the one in question and guess what, my sim no longer works. Strange that. 

Doesn't bode well.

 

0 Kudos
Reply
  • 49
  • 0
  • 5
pbarrett
On our wavelength
113 Views
Message 12 of 18
Flag for a moderator

Re: MMS not working on Samsung J5 2017

The saga continues.......am I am gradually losing the will to live 🙄🙄😤😡

Update on further tests, which I am getting really really bored with doing over and over again.....

Further auto text config messages received and installed to no avail.

manually updated according to what they advised....yet again.....to no avail.

Installed Network cell info and have found that her sim in the j5 just won't try and connect to any 4g signals anywhere. Her sim in my phone doesn't want to connect to a 4g mast either. Only 3G signals only. My sim in her the j5, picks up 4g masts straight away.

So, is it the sim, although it's been replaced already, or more likely, a problem on the network that doesn't allow her phone to choose 4g masts with her sim?  

I have given up with with the mobile support team, as it's never ending Groundhog Day..........I know their scripts off by heart now.

Does anybody know if the Bellshill team are still there? 

I might just go to another network and get another providers sim for her j5. Very poor show VM.

 

0 Kudos
Reply
  • 49
  • 0
  • 5
pbarrett
On our wavelength
106 Views
Message 13 of 18
Flag for a moderator

Re: MMS not working on Samsung J5 2017

Is it correct that the 'Network Cell Info Lite app' is only picking up MCC 234 MNC 30 masts when all settings that I see are suggesting using 234/38?

Would be grateful if anybody else with a working 4g data has installed network cell info lite and what mac and mac readings they get?

0 Kudos
Reply
  • 4.36K
  • 590
  • 1.21K
teabag
Community elder
96 Views
Message 14 of 18
Flag for a moderator

Re: MMS not working on Samsung J5 2017

Hi pbarrett

Looks like your posts got missed by the Forum Team here :-(

From what you have posted, it definitely sounds like a problem Virgin's end with the account/data for that SIM.

In Cell Info, viewing the "raw" page will show 234 30 because it is showing the mast info, the mast belongs to EE (234 30).

In "Device+SIM" page, it should show 234 38.

 

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only x2. Customer since 1993.
0 Kudos
Reply
  • 4.36K
  • 590
  • 1.21K
teabag
Community elder
90 Views
Message 15 of 18
Flag for a moderator

Re: MMS not working on Samsung J5 2017

Screenshot_20190125-193107.png

 

Screenshot_20190125-193115.png

 

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only x2. Customer since 1993.
0 Kudos
Reply
  • 49
  • 0
  • 5
pbarrett
On our wavelength
81 Views
Message 16 of 18
Flag for a moderator

Re: MMS not working on Samsung J5 2017

That's what I thought about the mcc and mnc codes. Thanks.

The weird thing is that the 3g cell reception is jumping all over the place, even trying to connect to a mast that's about 8 miles away, even when the nearest ones are within a mile. I would suspect the phone, but as i've said, it's perfect with my own sim from my phone on the same vm network. 

 

0 Kudos
Reply
  • 49
  • 0
  • 5
pbarrett
On our wavelength
68 Views
Message 17 of 18
Flag for a moderator

Re: MMS not working on Samsung J5 2017

image.jpgimage.jpgimage.jpgimage.jpg

0 Kudos
Reply
  • 49
  • 0
  • 5
pbarrett
On our wavelength
15 Views
Message 18 of 18
Flag for a moderator

Re: MMS not working on Samsung J5 2017

This is now fixed. Thank goodness. I'll post here when I know exactly what the fix was.

0 Kudos
Reply