on 30-11-2021 22:14
Ok, so I live in a rural village on the outskirts of Aberdeen in Scotland and have been a Virgin Mobile customer for approx 25 years. *Yes I get great service from them and have had darn good discounts / tweaks on my package*
Since the merger / buyout whatever with o2 my home signal is absolute *unmentionable on a public forum* lousy! Previously they used the EE network I believe?
Since the change I am almost wholly reliant on LTE despite having a 5G phone.
Does anyone know if Virgin/o2 offer customers signal boosters in poor reception areas?
TIA
MFR
on 01-12-2021 08:37
Good morning @muffer_2.
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your mobile coverage.
Whilst we have merged with 02, we currently are using Vodafone & EE masts.
I have managed to locate your account using your forum details. Having looked over everything the 4 most local masts in your area have all had faults on them within the last 3 days, which might have had significant effects on your services.
Please can you try a manual network search on your phone. We can talk you though this if you can let us know what handset you have.
Kind regards,
Zak_M
on 01-12-2021 11:59
Hi Zak,
I'm on Samsung Galaxy A52 5G.
The local masts will have been affected recently by storm arwen and the multitude of power cuts in the North East it caused. My signal has been sketchy before this at home whilst pre merger it was a very good signal?
on 01-12-2021 12:09
Thank you for that information muffer_2.
To confirm was this issue just in your area or also in other area's?
^Martin
on 01-12-2021 12:23
It is my home area that my signal has deteriorated post merger.
on 01-12-2021 12:27
Okay, you mentioned in your previous post that the area was already sketchy. Can you expand on the issue prior to the merger?
^Martin
on 01-12-2021 12:49
Are you on a 5G contract?
If so there is a likelihood that you may be able to get WiFi Calling This can be turned on in the pull down settings menu and tgen in the settings on the dialer app.
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on 01-12-2021 13:07
Hi Martin,
Before the merger my signal was good but became poor afterwards.
I am unsure if my phone is now defaulting to the nearest O2 mast instead of the previous EE one.
O2's own coverage checker shows poor indoor signal for our village area.
on 01-12-2021 13:10
Hi enlli
Yes I'm using WiFi calling when I'm at home.
on 01-12-2021 13:21
Thank you for that information. You wouldn't be using an O2 mast. It would either be a EE or Vodafone mast at this point in time.
Have you been able to check either of those checkers?
^Martin