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Shantharanee
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Lost vonnection

I have lost my roaming connection in madeira. I had it when I landed but lost it after I rang virgin mobile to turn on my data roaming. I was told it would take an hour but shortly after I lost my phone connection.

Thus is serious as I cannot make phone calls. Not even to virgin mobile to find out why.

How can this be rectified as I am here for another 10 days?

 

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Forum Team
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Re: Lost vonnection

Hello Shantharanee,

 

Thanks for your post and welcome to community.


We completely understand your frustration of unable to use roaming services. Usually when we activate the roaming services, it takes 24hrs. I'm sorry that you were not given the proper expectation about this. You can get in touch with us via text message on this number 07533016422 in case you're still experiencing the same, so we can further assist. You can also use this link for future reference to make sure that Roaming is switched on.

 

Looking forward to hear from you.

 

Raziel_I

 

 

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