Lost phone - can't log in

[Classcass]

I lost my phone and am trying to log in to my Virgin Mobile account but the only way to reset the password is for a code to be sent by text. How can I log on??? I also cannot phone - I have no phone!

[Nathan_B]

Hi there @Classcass 👋 Welcome to our forum and thanks for your post 😊

Sorry to see you've lost your phone and haven't been able to log into your account to register this as lost. We will certainly be happy to help you with this. I'll send you a PM to confirm your details so this can be done.

Regards

Nathan

[Nathan_B]

Thanks for chatting with me via PM @Classcass 😊 I'm glad I have been able to help you have this resolved.

If you have any further issues please let us know, we are always happy to help.

Regards

Nathan