Loss of mobile service upon Oomph upgrade

[simunch1]

Have recently upgraded to Oomph with phone, broadband and tv.  My virgin mobile sim has stopped permitting me make/take calls or send/receive text messages 2 or 3 days ago.  I can still use the phone for internet. Not sure how to get this resolved..

Its a sim only setup as I have a Samsung A6 which is fine for my needs. 

[Martin_N]

Hi simunch1,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issues you have had with your Mobile SIM card. 

I have attempted to locate your account but was unsuccessful. 

What I will do is private message you so we can look into this further. 

^Martin

[Martin_N · Accepted solution]

Hi simunch1,

Thank you for chatting with me over Private Message. 

My apologies again to hear about what has happened. 

The team will be working to get this resolved for you as soon as possible. 

^Martin