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Losing data connection when calling

Guggles2k17
Tuning in

When making calls with a decent 4g signal I lose all data connections also it seems that volte isn't working either even though it is turned on on my phone.

5 REPLIES 5

Ashleigh_C
Forum Team
Forum Team

Hi there @Guggles2k17 

 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

 

I am so sorry that you have faced this issue with your phone, can I ask if you have been able to try your SIM in another handset at all to see if these issues continue? 

 

Have you also been able to check coverage in your area via the O2 cover checker here

Coverage is fine and the sim is brand new as is my phone so there shouldn't be an issue with it.

Have you been able to check the SIM in another handset @Guggles2k17?

 

Can you also confirm that handset you have is compatible with WiFi calling? 

  • I am currently unable to check the sim in another phone however everything else seems to work fine also my phone is compatible with WiFi calling it is the Samsung s23 ultra

Thank you for confirming, I am going to pop you a PM now so we can take a closer look into this.

 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

 

Thanks again.