I have an issue trying to login with my existing account. I login the usual way, email and password but doesn't recognise it. I want to retrieve the password but doesn't allow it but my email and my virgin number cant be regonised. Can someone please help?
Hi @Kevau thanks for posting and welcome to our community.
Sorry to hear you're unable to access your online account. Is the account cable or mobile? Also have you moved home since you originally used the email address in question for an online account?
Yes I can log in before but now I can't anymore. I'm still paying and using my virgin phone. Able to see how much data I have left on the app at the moment. But now I can't access the website with my account detail. I just want some one to help me just reset my password so I can re access my account on the website so I can upgrade my data usage. I don't know why virgin can't recognise my email or number.
