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sixfoottwo
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Message 1 of 6
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Logging In

I can't log in to my account. I have tried to reset the password with my correct email and number, but they are not recognised as correct.

There are no appropriate options when you ring 789.

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Message 2 of 6
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Re: Logging In

Hi sixfoottwo, 

 

Thanks for posting, sorry to hear you're having difficulty logging in.

 

Is this for a cable or mobile account please? Have you also tried clearing cache, cookies etc

 

Kind regards,

John_GS
Forum Team

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sixfoottwo
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Message 3 of 6
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Re: Logging In

It's my mobile ac. I get emails with my number on them, but can't get a new password to log in.

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Message 4 of 6
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Re: Logging In

Thanks for confirming. Have you ever accessed it before? If not you will need to follow these steps first of all.

 

Failing that, please send me a PM confirming your mobile number so we can take a further look into this for you, and I'll get back to you asap.


Tom

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sixfoottwo
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Message 5 of 6
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Re: Logging In

My email is correct. My new password follows the rules. Registration won't work.

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Message 6 of 6
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Re: Logging In

OK thanks for confirming. I'll get in touch via PM so we can take a further look into this for you.


Tom

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