Just ordered a phone but won't be able to take the call

[OS2001]

So I placed an order for a phone and I got an email saying I'll get a call or another email to confirm the order but I can't take the call because my step mum is paying for the phone I'm using now (with EE) and she's on maternity leave so she hasn't been able the pay the bill so the services, calls and texts have been restricted and I can send or receive any. 

What should I do? 

Owen 

[Reece_MH]

Hi @OS2001 / Owen,

Thanks for your post and a warm welcome to our Community Forums.

I'm sorry to hear your order has been parked and you won't be able to take any calls that we try to make. So I can assist you further, I'm going to drop you a PM. Please look out for it in the top-right of the Forums, in the purple envelope.

Cheers,