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Just ordered a new phone, want to send it back though?

GedFa
Joining in

 Ordered a phone today, 36 month contract. It is coming tomorrow (Friday), how do I send back and cancel this specific contract and phone number attached to it as I'm in the 14 day cooling off period?

 

Tia

2 REPLIES 2

enlli
Very Insightful Person
Very Insightful Person

Has to be done through customer services. Staff on here can't handle sales related matters.

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Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @GedFa.

 

Welcome back to the community page, thank you for posting on here.

 

I am sorry to see that you are wanting to cancel with us.

 

We are unable to deal with this from this platform unfortunately, please can you call our customer services team on 0345 454 1111 or 150 on a landline? 

 

Let us know how it goes.

 

Many thanks, 

Hayley
Forum Team



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