13-07-2020 16:58 - edited 05-10-2021 17:31
Hi All,
We are aware that some customers may be experiencing issues receiving OTP text messages.
Our support team are investigating this issue and we will update this thread with any progress.
Thanks
Mod Team
on 29-09-2021 16:44
I appreciate that the forum moderators cannot do anything about the underlying issue.
However, given that the underlying issue has been going on for months, I question whether anybody on the back end is actually doing anything about it. I simply cannot believe that there is no information after this long.
01-10-2021 14:35 - edited 01-10-2021 14:35
' I question whether anybody on the back end is actually doing anything about it. I simply cannot believe that there is no information after this long.'
In all honesty, VM are not doing anything, never have, and never will.
Sick and tired of the 'cut and paste' reply they continually use, rather than admit they have no intention of even looking at this, (despite the repeated 'assurances' that they are.)
Total, complete, and utter bunch of LIARS...
FOURTEEN MONTHS after fist admitting there was a problem (which had been reported at least 3 months before they admitted it) and we are STILL no further getting anything other than the 'cut and paste' statement
'We are still looking into this and can appreciate it has been an inconvenience But we can assure you it is still being looked into'
Why do VM persist in LYING to us? Do they REALLY think we are so stupid we haven't spotted they are actually DOING NOTHING apart from LYING to us, by 'pretending' they have an 'IT department, who are working hard to solve this' when there is no IT department, and NOBODY is 'working' on it..
There is no information, because VM do not have any, they are not even bothering with this problem, much like they just ignore many others that paying customers have... and that's a FACT...
on 01-10-2021 15:50
We had our SIMS replace about six months ago and that seemed to resolve the problem. My partner had a recurrence of the OTP problem today with Virgin Money - they confirm the OTP sent by SMS WAS sent (and resent) but nothing arrived on the phone. Virgin Money said they were aware that they we having these problems with Virgin and O2.
We all seem to know about it, businesses using this know about it, Virgin Media know about it but seem no further in resolving the issue.
on 03-10-2021 09:10
Hi All
The OTP authentication codes needed from Virgin Money and Amazon to login have stopped being received in the last week.
Looking at previous posts it seems Virgin Money are pretty slow in communicating - if not resolved soon will be changing service provider.
Regards
AW
on 03-10-2021 09:25
Hi AW,
Thank you for your post. I'm sorry to hear that you're not able to receive OTP texts. We were aware of an issue where customers weren't always receiving these types of texts, however this issue should now be resolved.
I'll pop you over a PM so I can take some more details and investigate this for you.
Please look out for my message over at the purple envelope.
Beth
on 03-10-2021 13:49
Hi AW,
Thank you for supplying the requested information via PM.
I have now forwarded on this issue to our specialised mobile team who are going to investigate this further. As soon as I have any updates for you I'll let you know from here.
Kind regards
Beth
on 03-10-2021 13:56
'I have now forwarded on this issue to our specialised mobile team who are going to investigate this further. As soon as I have any updates for you I'll let you know from here.
Kind regards
Beth'
See what I mean about repetitive 'cut and paste' replies?
Total, complete and utter 'RUBBISH'.
STILL not fixed, and WILL NOT BE, because there is no 'specialist mobile team' if there WERE, how on earth can they justify 14 MONTHS of 'investigating this further'
Basically just MORE LIES, from VM.....
on 05-10-2021 11:20
Goodbye!
on 11-10-2021 11:05
Thank you for letting me know that this problem affects not only Interactive Investor, but many other financial platforms.
I note this problem has been going on for over a year. I am disappointed that there is no meaningful information on here about the resolution but since I have just updated my Virgin Mobile phone, I cannot easily use a different supplier.
So, although I see this has asked before, here is another attempt to find out what your specialist team has been doing for so long:
1 What is the problem? When will you fix it?
2 What is the absolutely correct method of reporting this fault, since using this forum appears to have no effect?
on 11-10-2021 11:29