Issues receiving OTP text messages

[ModTeam]

Hi All, 

We are aware that some customers may be experiencing issues receiving OTP text messages.

Our support team are investigating this issue and we will update this thread with any progress. 

Thanks

Mod Team

[VrgnMblSux]

I appreciate that the forum moderators cannot do anything about the underlying issue. 

However, given that the underlying issue has been going on for months, I question whether anybody on the back end is actually doing anything about it. I simply cannot believe that there is no information after this long. 

[HughJarsse]

' I question whether anybody on the back end is actually doing anything about it. I simply cannot believe that there is no information after this long.'

In all honesty, VM are not doing anything, never have, and never will. 

Sick and tired of the 'cut and paste' reply they continually use, rather than admit they have no intention of even looking at this, (despite the repeated 'assurances' that they are.)

Total, complete, and utter bunch of LIARS...

FOURTEEN MONTHS after fist admitting there was a problem (which had been reported at least 3 months before they admitted it) and we are STILL no further getting anything other than the 'cut and paste' statement

'We are still looking into this and can appreciate it has been an inconvenience But we can assure you it is still being looked into' 

Why do VM persist in LYING to us? Do they REALLY think we are so stupid we haven't spotted they are actually DOING NOTHING apart from LYING to us, by 'pretending' they have an 'IT department, who are working hard to solve this' when there is no IT department, and NOBODY is 'working' on it..

There is no information, because VM do not have any, they are not even bothering with this problem, much  like they just ignore many others that paying customers have... and that's a FACT...

[naxman]

We had our SIMS replace about six months ago and that seemed to resolve the problem.  My partner had a recurrence of the OTP problem today with Virgin Money - they confirm the OTP sent by SMS WAS sent (and resent) but nothing arrived on the phone. Virgin Money said they were aware that they we having these problems with Virgin and O2.

We all seem to know about it, businesses using this know about it, Virgin Media know about it but seem no further in resolving the issue.

[Alboleyn]

Hi All

The OTP authentication codes needed from Virgin Money and Amazon to login have stopped being received in the last week.

Looking at previous posts it seems Virgin Money are pretty slow in communicating - if not resolved soon will be changing service provider.

Regards

AW

[Beth_G]

Hi AW,

Thank you for your post. I'm sorry to hear that you're not able to receive OTP texts. We were aware of an issue where customers weren't always receiving these types of texts, however this issue should now be resolved.

I'll pop you over a PM so I can take some more details and investigate this for you.

Please look out for my message over at the purple envelope.

Beth

[Beth_G]

Hi AW,

Thank you for supplying the requested information via PM.

I have now forwarded on this issue to our specialised mobile team who are going to investigate this further. As soon as I have any updates for you I'll let you know from here.

Kind regards

Beth

[HughJarsse]

'I have now forwarded on this issue to our specialised mobile team who are going to investigate this further. As soon as I have any updates for you I'll let you know from here.

Kind regards

Beth'

See what I mean about repetitive 'cut and paste' replies?

Total, complete and utter  'RUBBISH'.

STILL not fixed, and WILL NOT BE, because there is no 'specialist mobile team' if there WERE, how on earth can they justify 14 MONTHS of 'investigating this further'

Basically just MORE LIES, from VM..... 

[Alboleyn]

Goodbye!

[MMZ]

Thank you for letting me know that this problem affects not only Interactive Investor, but many other financial platforms.

I note this problem has been going on for over a year. I am disappointed that there is no meaningful information on here about the resolution but  since I have just updated my Virgin Mobile phone, I cannot easily use a different supplier. 

So, although I see this has asked before, here is another attempt to find out what your specialist team has been doing for so long:

1 What is the problem? When will you fix it?

2 What is the absolutely correct method of reporting this fault, since using this forum appears to have no effect?

[rtbcomp]

It's goodbye from him and goodbye from me. 1p Mobile seems to be working OK, they use T-Mobile, as do VM, so T-Mobile don't seem to be the problem.