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KenzoH94
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Issue with Registering Virgin Mobile account for the First time

Hi there,

I am trying to set up my Virgin Mobile account for the mobile number that I've got from CarphoneWarehouse recently. However It kept asking for a security answer to a 'blank' security question (as attached) even though it is my first time registering the number. Please help me on this problem. Thanks. 

security page virgin mobile.jpg

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Re: Issue with Registering Virgin Mobile account for the First time

Hi KenzoH94, 

 

Thank you for your post and welcome to the forums. 

 

When you have taken out this account is this a pay monthly or pay as you go? If it is pay monthly then it would have been the security answer you use when the account was set up and the one you would use to access the account by calling the team. 

 

Let me know. 

 

 

Ryan_N - Forum Team
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KenzoH94
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Re: Issue with Registering Virgin Mobile account for the First time

Hi Ryan,

It is a Pay Monthly one. But I have not set up any security answer because I got it from CarphoneWarehouse.
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Re: Issue with Registering Virgin Mobile account for the First time

I would be able to do this for you! I will send you a private message Smiley Happy 

Ryan_N - Forum Team
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Jenhar82
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Re: Issue with Registering Virgin Mobile account for the First time

Hi I have the same issue as above exactly. Carphone warehouse sim can somebody please help me 

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