Menu
Reply
JackM123
  • 2
  • 0
  • 0
Joining in
176 Views
Message 1 of 4
Flag for a moderator

Issue registering my account for mobile

Basically i go to the register page and type in my number it then asks for a security answer even though there is no question

A question has never been set up and i dont know how i can even register an account without this issue occuring.

Please help

0 Kudos
Reply
Emma_C
  • 8.28K
  • 511
  • 554
Forum Team
Forum Team
118 Views
Message 2 of 4
Flag for a moderator

Re: Issue registering my account for mobile

Hi JackM123, 

Thanks for your post and welcome to our community. 

Very sorry that you're having some issues setting up an online account and for the delay in getting back to you. 

 

How did you place the order for the account? If this was done online or over the phone then a memorable word should have been asked. It would be this we'd need you to use to set up the account. 

If it's not yet been sorted then don't worry, I can help from here so just let us know.

 

Emma_C - Forum Team
0 Kudos
Reply
JackM123
  • 2
  • 0
  • 0
Joining in
112 Views
Message 3 of 4
Flag for a moderator

Re: Issue registering my account for mobile

Hi, A word or security answer was never set up. The sim was sent to us as we had issues so we got a free sim on a unlimited Oomph bundle. however i cant register the account onlione because a security word was never setup. Thanks

0 Kudos
Reply
Beth_G
  • 3.13K
  • 196
  • 306
Forum Team
Forum Team
95 Views
Message 4 of 4
Flag for a moderator

Re: Issue registering my account for mobile

Hi JackM123,

 

Apologies for our delayed response

 

I can certainly help you set up your security question and answer for you if you are still seeking help with this.

 

Just let me know and we can sort that for you from here via PM.

 

Thanks,

 

Beth

0 Kudos
Reply