Is it normal for all types of calls for the phone to drop to 3G

[nick_london]

So for every call made or received my phone drops from 4G/5G to 3G. Does Virgin Mobile not support VoLTE? I suppose it’s ok, I guess you become accustomed to your calls running through 4G/5G with the quality that you get with it.

[Paulina_Z]

Hi @nick_london,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your Mobile service!

Have you taken a look at our Mobile Issues page or our Data Issues page to see if this can help with your problem?

I can see that you're speaking to a colleague via Private Message at the moment. If your issue persists after checking the self-care pages, please raise this with my colleague and they'll be able to check if WiFi Calling is active on your account.

Thank you.