on 16-08-2021 16:53
Why do I not have access to bookies websites when I am using 4g away from my home address? Whenever I go to my work office the WiFi shows connected but no Internet access so I switch to mobile data and I still have no access. Trying to access bookies apps whilst on the train also blocked as no Internet access. Once I get back to my home address it is fine so why can't I use mobile data to access these apps?
Answered! Go to Answer
on 16-08-2021 17:54
Parental Controls switched on in your online account?
If so turn them off and restart your phone
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 16-08-2021 17:54
Parental Controls switched on in your online account?
If so turn them off and restart your phone
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 16-08-2021 21:28
on 16-08-2021 21:42
It's nothing to do with the phone. It will be your online mobile account. You need to log in and do it from there. It will only stop it working when using mobile data.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 16-08-2021 21:46
on 16-08-2021 21:58
Make sure you switch your phone off then on to complete
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 18-08-2021 08:27
Welcome back to the community @Statler.
Is everything running as it should now, after the help from the community members?
Regards,
Steven_L
on 18-08-2021 08:57
Yes it is thanks. The parental controls on my mobile account were switched on so have turned them off and all is fine now.