on my account I have international call barring switched on. I cannot find a way to turn it off in Manage My Account. As I am currently abroad I cannot contact Virgin Mobile to sort this out. There is no email address to write to and I am unable to man wake calls abroad. How can I get this resolved quickly?
Thanks for posting so a reply so quickly. However the problem is there is no switch available to turn international call barring off. This is why I want to get in touch with Virgin Mobile by an alternative method to phone as I am currently abroad. An email address to the support team would be ideal.
I have been a customer for several years. In Manage My Accounts there is roaming data which is switched on and Parental Control which is switched on. All I want to do is to be able to make and receive calls. Thanks for your help anyway, I'll follow that link you gave.
Thanks for your post on the Forum. I'm sorry that you aren't able to switch off your International Call Barring feature on your phone while abroad. Apologies as well for the delay in getting back to you about this. I'm glad to see that AlexKid was able to give you some great advice and help on this.
I can check this further for you, but will need to take more details from you. I'll send you a private message requesting further details. Just check the purple envelope at the top right of this page.
I'm checking back with you about the issue you reported with your Virgin Mobile International Call Barring feature, as I haven't received a response from you yet.
If you are still having problems with this, please let me know.
The toggle switch is perhaps not so obvious or intuitive as it could and should be. When you navigate to the "International call barring section" you should see a red rectangle with the word "ON" in the left hand side. To the right of "ON" and still within the red rectangle is a white space. Hover your mouse pointer over the white space and the pointer should change to indicate that you can click. Left click once and after a few seconds the rectangle should turn to grey and the word "OFF" should appear in the right side and the white space will now be on the left.