If their systems are stating that our services are fine how on earth do they know how many people are currently affected. If there is a problem of SIM cards then CS need to stop giving them out as the issue is only going to escalate.
I'm waiting again ... apparently deadlock letter in post... terminated call. I've never asked for it to be deadlocked but CS state there is nothing that can be done. I seriously think the company should suspend sales until you fix these inherent issues. I firmly believe you are selling something that is not fit for purpose and is currently broken. On one hand you claim to be working on a fix, on the other you tie our hands as your CS refuse to investigate. The lack of response on here from Virgin Mobile team members speak volumes as the problems still exist.
Therefore can someone from Virgin mobile please clarify the status of what is being done. Thank you!
Clearly there are many, many people affected. My Dad switched to the purple sim at Virgin's insistence and has had the same issues as everyone else since the switch. If he can't reliably make or receive calls then there is little point in him remaining a customer of Virgin Mobile unless the issue is rectified quickly and customers are given suitable updates on a more frequent basis.
Hopefully the customer service team are aware of the issues now, as if the problems aren't resolved soon then he'll be calling to cancel his contract and seek appropriate compensation.
Unfortunately the CS are not aware of these issues or if they are they are following a robotic process - as my experience is due to the system stating it looks fine the only thing they can do is refresh the card which doesn't do anything to rectify it. In turn they cannot escalate the problem as the system states its fine.