Thank you for finally recognising there is a problem. I have had a month long nightmare of being told that everything is fine from Virgin CS and technical departments when clearly this has not been the case. For instance I just popped out to the shops and now states Emergency Calls only reverting back to Proximus settings as if I'm roaming in a different country. I hope that you can keep us up to date on when or how this is going to be fixed.
I have just called Virgin Customer Service (Charmaine) who are not aware of any issues and are proceeding to refresh my account as she believes that will sort it. All I wanted to raise a complaint or speak to a second level team to get a dialogue going. It seems that yet again I cannot escalate this through an appropriate channels
Once she refreshed data it reverted to Emergency Calls only. I then asked for it to be referred to second level team and then she rudely terminated the call. Can you please suggest how I can proceed with a complaint or at least get a dialogue going as the stress of all of this and the waste of time I'm having with your customer service team is not satisfactory.
This is a problem that has affected me ever since I was given a new and, unasked for, SIM. Your support people know nothing about this problem and fob me off with excuses about intermittent network faults.
Please keep us informed about this. If it isn't fixed soon, I will switch to Three.
I've had to restart my phone one every day or two to get it to acknowledge the network again. This has gone on for weeks. The customer support people seem to think that is an acceptable solution. I had no problems with my phone or the network since I was sent this SIM.
The VM customer support really is shocking - I've spent hours on the phone and text service after installing a new sim. I've restarting my phone 10 times a day - driven me nearly insane. This needs sorting now!!