23-06-2022 17:25 - edited 23-06-2022 17:28
My wife and I have a VM landline, gigabit BB, and two SIM only phones.
For over three years we get what seems like an intermittent crossed line.
When either my wife or I phone our home VM landline from our VM SIM only phones...
An example is my wife calls our VM landline from her virginmobile SIM only phone. Our landline phone displays the caller ID for my wife. I answer the call to what I think is my wife, and say "Hello gorgeous!" to some shocked person calling Robert Bloomfield Academy! 🙂
I am stuck between each company blaming the other company. I have had this fault for over three years now and neither company have resolved the situation! 😞
I have had an ntl: and then VirginMedia account for almost 25 years now, and do not wish to change landline phone provider.
Please can someone suggest what I do next?
Thanks
on 23-06-2022 17:56
Hello @mildenhall,
Welcome back, thanks for posting.
I am sorry for the issue with your landline.
I will send you a private message now, so I can help you further.
Many thanks,
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on 23-06-2022 21:52
Thanks - I've replied to the PM.
on 24-06-2022 07:59
Others are experiencing the same problem.
on 27-06-2022 08:51
Technician visited - a very nice chap!
So no resolution and I am stuck with a faulty landline. 😞
on 27-06-2022 09:16
Hello @mildenhall,
Thanks for the update, I am so sorry that the tech was unable to resolve this!
The IT team will be working to fix this asap for you, I will check for an update over the next 3/5 working days for you.
Many thanks,
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